Welcome to Interlengua- Online Language School!

These terms and conditions outline the rules and regulations for the use of Interlengua's website, located at https://www.interlengua.online

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Interlengua- Online Language School if you do not agree to take all of the terms and conditions stated on this page.

Registration

You sign up for one or several of our online courses by contacting us via email or Whatsapp. When you sign up, you need to fill an enrollment form with your name, email address, gender, age, nationality, phone number, city, country of residence, and any other invoicing details. By registering you agree our General Conditions, and you consent to INTERLENGUA-online language school sending you occasional emails with information on our courses and offers. You will receive the invoice by email.

In order to guarantee the running of the course we need:

a) A minimum of 3 students for online group classes, and for SFB (Spanish for business) classes. The number of students for group classes is up to 6, conversation clubs and workshops included.

b) It is necessary to have an attendance of at least 70% to receive the certificate.

c) On public holidays (Ecuador), there will be no classes. It will be notified in advance.

d) If the minimum number of students is not reached to start the course session, the start date will be postponed and students that are already enrolled will be notified. If the student prefers to get the money back, we can refund the money.

Scheduling

Before enrolling in one of our online courses, you must check with INTERLENGUA-online language school, the available schedules that are shown in GMT-5- Ecuador time.

Course and lesson lenght

The lenght of a lesson is...

a)90 minutes for group classes, Spanish for business classes;

b)60 minutes for Spanish for kids classes;

c)60 minutes for one-on-one lessons, conversation clubs;

d)90 minutes DELE and DELF workshops.

The course lenght is...

a) A1 and A2 levels- B2B and B2C Group classes last 16 weeks (64 hours each level)

b) B1 and B2 levels- B2B and B2C Group classes last 24 weeks (96 hours each level)

c) Spanish for business classes can vary the lenght and extension. We recommend two lessons a week (around 4 hours a week). Iit could be more lessons a week or a shorter lesson length, depending on the client's deadline, needs and objectives. This course length is about 3 to 4 months per CEFR level (Communicative Spanish)

d) Spanish and French for kids classes. 2 lessons a week (2 hours a week). We offer 3 levels A1.1 (12 weeks); A1.2 (12 weeks); A2.1 (12 weeks). The whole course is finished in 9 months.

e) Conversation Clubs last 4-5 weeks (4-5 hours)

f) DELE and DELF workshops last 8 weeks (16 hours)

g) Lenght for one-one-one lessons. It is recommended a 60 min-lesson, twice a week. The course length is variable. It depends on student’s availability, needs, pace and goals.

Packages and subscriptions expire 8 months after having paid.

Cancellation policy

a) You are under absolutely no obligation to take any more lessons after the trial lesson. In the event that you need to cancel/reschedule your trial session appointment, we request that you notify us 24 hours before your scheduled appointment.

b) For whatever reason, the teacher is not able to do a lesson, students will be notified and the lesson will be rescheduled (for group classes) or refunded (only one-on-one lessons) in the next payment.
c) In group classes, conversation clubs and workshops, if the student is absent, the money is not refunded, and the lesson can’t be canceled or rescheduled. However, the lesson will be recorded and will be sent to the absent students.

d) In one-on-one lessons, the student can cancel or reschedule twice a month, at most.

e) For one-on-one lessons, cancellation is 24 hours in advance by email. If canceled within 24 hours before the start of the class, the student will be charged.

f)The teacher must wait for 20 minutes, if any student shows up, the lesson of any of the courses (even one-on-one lessons, workshops or conversation clubs),is charged anyway.

Payment

a) Money can be refunded before the first lesson. After having done the first lesson, money is not refunded.

b) The group classes and one-on-one lessons are both paid in advance. The payment has to be done before starting the course session.

c) Payment for classes can be done via Remitly, Paypal or Payphone, a safe and secure way to pay via debit or credit card or bank transfer. If you need an invoice, please request it in advance and we will send it by email.

d) INTERLENGUA-online language school reserves the right to change at any time the terms and conditions concerning the rates and cancellation . Students will be notified in advance.

e)After finishing your payment you will receive a confirmation by email and you are officially enrolled in the chosen course.

f) INTERLENGUA-online language school is not responsible for any additional bank fees, or other fees charged after payment.

Discounts

If you refer a friend to join one of our courses, you can get up to 10% discount in your next payment (level payment or package of hours purchased).

Free trial lesson

If you are interested in enrolling in one of our group classes (Kids classes, conversation clubs and workshops included), one-one-one classes or Spanish for business classes, you can book a free 30 min-trial lesson for one-on-one lessons or a free attendance at one of our group lessons. In both cases, you need to click on the “book a trial lesson” button, then fill a temporary registration form and finally choose the type of course you are interested in. In any case, you don’t find an available time slot, please contact us via email to interlenguaols@gmail.com

Assessment

For all the online courses we offer, except conversation clubs, students have to do homeworks (continuous assessment) that are corrected by the teacher during or after the lesson. These homeworks count as a 50% of the final grade. Besides, the student must do a written and/or oral final task at the end of each unit that represents the other 50%. To pass the course level, it is mandatory to have a minimum of 70% of the grade. Also, at the end of each CEFR level (A1, A2, B1, B2), the student needs to take a final exam to be able to continue to the following CEFR level. Additionally, It is necessary to have an attendance of at least 70% to pass the course level.

Privacy and personal information

Your privacy is very important to INTERLENGUA-online language school. Your data will not be provided to third parties. All sensitive (personal) information about our students is considered to be strictly confidential and will not be shared with parties outside INTERLENGUA-online language school.

Technical information

All lessons, including conversation clubs take place using video conferencing software such as Skype, Google Meet or Microsoft Teams. You will need a reliable internet connection and a laptop or tablet with a camera and microphone.

Questions and complaints

a) Administrative and content-related questions about the online courses will be answered by INTERLENGUA-online language school within 10 workdays of the date received, unless this is not reasonably possible.

b) Please submit any complaints to us in writing by email. We will send you a confirmation of receipt including the target date for INTERLENGUA-online language school to handle your complaint.

c) Questions or comments can be submitted by email to interlenguaols@gmail.com

Legal jurisdiction

All our products, services, and delivery conditions are at all times and in any event subject to Ecuadorian law.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Interlengua- Online Language School, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Interlengua and/or its licensors own the intellectual property rights for all material on Interlengua- Online Language School. All intellectual property rights are reserved. You may access this from Interlengua- Online Language School for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Interlengua- Online Language School

• Sell, rent, or sub-license material from Interlengua- Online Language School

• Reproduce, duplicate or copy material from Interlengua- Online Language School

• Redistribute content from Interlengua- Online Language School

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Interlengua does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Interlengua, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Interlengua shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Interlengua reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Interlengua a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Interlengua; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Interlengua. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Interlengua's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

General conditions